Quality Control

Do It Rite!
Do It Rite!

Do It Rite Luxury Commercial Maintenance

www.doitrite.net 

(310) 237-2981

Service Assurance Framework

Luxury standards. Measurable performance. Zero excuses.

1. Audits & Quality Control (Non-Negotiable Standards)

  • Audit Frequency
  • Weekly visual inspections by on-site supervisor (where applicable)
  • Monthly formal audits by Do It Rite management
  • Quarterly executive-level reviews for high-value or mission-critical properties
  • Event-based audits following:
  • Heavy traffic periods
  • Illness outbreaks
  • Client-requested spot checks
  • Audit Scoring System
  • 100-point standardized scorecard
  • 90–100% = Pass
  • 85–89% = Conditional Pass (corrective action required)
  • Below 85% = Fail

Critical areas (restrooms, touchpoints, food areas, health-sensitive zones) are auto-fail if missed—regardless of total score

  • Failure Response Protocol
  • Immediate notification to Contract Manager
  • Same-day or next-day corrective re-clean
  • Root-cause analysis:
  • Staffing coverage
  • Training gap
  • Scope mismatch
  • Supply or equipment issue
  • Corrective action logged and assigned
  • Re-Audit & Sign-Off
  • Re-audit completed within 24–72 hours
  • Written confirmation provided
  • Issue closed only after verification—not assumption

2. People & Staffing Model (White-Glove Workforce)

  • Employment Structure
  • Staff are directly employed by Do It Rite
  • No gig labor, no unsupervised subcontractors
  • Fully insured, background-checked, and payroll verified
  • Workforce Stability
  • Priority on long-term, permanent team members
  • Float staff trained in advance for coverage—not last-minute replacements
  • On-Site Readiness – no employee works independently until:
    • Site orientation completed
    • Task competency demonstrated
    • Supervisor sign-off granted
  • Professional Conduct Standards
  • Uniformed staff
  • Discretion, confidentiality, and guest-awareness emphasized
  • Suitable for UHNW residences, film sets, executive offices, and high-profile environments

3. Training & Qualifications (Hotel-Grade Discipline)

  • Formal Induction
  • Company induction + site-specific SOPs
  • Scope clarity, access protocols, security expectations
  • Client-specific preferences documented
  • Health, Safety & Compliance
  • Chemical handling & dilution standards
  • PPE usage
  • Infection-control and cross-contamination prevention
  • Compliance aligned with OSHA / CDC / industry best practices
  • Ongoing Training
  • Annual refresher training for all staff
  • Immediate retraining following:
  • Audit failures
  • Scope changes
  • New equipment or chemicals
  • Leadership Training
  • Supervisors and managers are formally trained
  • Promotions based on competency—not tenure alone

4. Management & Oversight Structure (Clear Ownership)

  • Named Accountability
  • Each client has a dedicated Contract Manager
  • Supported by an Area Manager for escalation and continuity
  • Span of Control
  • Managers oversee a limited number of sites to maintain hands-on oversight
  • No overextension—quality is protected by design
  • Physical Presence
  • Scheduled site visits:
  • Weekly or bi-weekly for premium accounts
  • Monthly minimum for standard contracts
  • Unannounced spot checks built into the program

5. Issue Resolution & Client Communication

  • Issue Logging
  • All issues formally logged:
  • Time-stamped
  • Assigned
  • Tracked to resolution
  • Response Standards
  • Same business-day acknowledgment
  • Immediate response for safety or health-related issues
  • Resolution Timeline
  • Clear SLAs based on issue type
  • Resolution means:
  • Corrected
  • Verified
  • Prevented from recurring
  • Prevention & Accountability
  • Corrective actions documented
  • Process adjustments made when patterns are identified
  • One owner accountable until full closure

6. Continuity on the Hard Days (Where Most Fail)

  • Coverage Planning
  • Pre-trained backup staff assigned per site
  • No “hope-based” scheduling
  • Standard Protection
  • Checklists, audits, and supervision prevent degradation
  • Illness or absence does not lower standards
  • Escalation Protocol
  • Immediate escalation if service integrity is at risk
  • Client notified proactively—never surprised

7. The Do It Rite Philosophy:

If you’re gonna do it, Do It Rite!

Do It Rite is not a vendor that sells “cleaning hours.”

We deliver:

  • Systems
  • Consistency
  • Accountability
  • Risk reduction
  • If we cannot clearly explain how quality is maintained when conditions are imperfect, we do not consider the job done.
  • Optional Luxury-Level Enhancements
  • Custom audit scorecards per property
  • Executive summary reports for ownership or asset managers
  • Health-focused maintenance programs (electrostatic disinfection, outbreak response)
  • White-labeled reporting for family offices or institutional clients